Who we are
Huntrex Pty ltd is a Workforce Optimization consulting company formed to primarily support Contact Centres in maximizing their investment in the technologies acquired.
With a heritage in consulting and a deep expertise within Workforce Management, we are uniquely positioned to act as Advisors to our clients.
We have experience in implementing the leading vendor’ Workforce Management software and we know and understand the operational challenges Contact Centres encounter daily. Our insight allows us to advise our clients such that they receive maximum results with the investments made.
Our team knows what is possible and what is not ... what functionality exists and what doesn't ... which customizations are possible and which aren't. In addition, we maintain a focused committed in the best interests of our customer.
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Our Vision
A Business built on strong ethics, dedicated to providing excellent customer service through innovative technology solutions and services.
Our Approach
Our Finding Better Ways approach aims to materially demonstrate improvements in operational efficiencies with regard to processes, improved productivity / utilization, quality of service delivery and cost reduction. To this end we are open to discussing a win-win pricing methodology since our engagement will allow us to have insight into Contact Centre challenges.
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